Introduction

The SaaS Boarding House Management System ("System") is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. This notice explains what data we collect, why we collect it, and how we handle it.

Personal Information We Collect

When you register and use the System as a tenant, we collect the following:

• Full Name — To identify you as a tenant and for reservation records
• Email Address — For account login, notifications, and communications
• Contact Number — So landlords can contact you regarding reservations
• Password — Stored in encrypted form; we never store your actual password
• Valid Government-Issued ID — Required for identity verification before reserving rooms
• Emergency Contact Details — Collected from your dashboard for safety purposes

Purpose of Data Collection

Your personal data is collected and processed for the following purposes:

• To create, manage, and secure your tenant account
• To verify your identity before allowing room reservations
• To facilitate communication between you and property landlords
• To process reservation requests, payments, and receipts
• To send notifications related to your bookings and account activity
• To ensure the safety and security of boarding house communities

Who Can See Your Data

• Landlords — Can see your name, contact number, and valid ID only when you make a reservation or inquiry to their property
• System Administrators — May access your data for system maintenance, dispute resolution, and compliance
• Third Parties — We do not sell, rent, or share your personal data with third parties for marketing purposes

How We Protect Your Data

• Passwords are encrypted using industry-standard hashing (bcrypt)
• All form submissions are protected against CSRF attacks
• Uploaded IDs and documents are stored in secured server directories
• Access to personal data is limited to authorized personnel only

Your Rights Under RA 10173

As a data subject, you have the right to:

• Be informed — Know what personal data is being collected and why
• Access — Request a copy of your personal data held by the System
• Correct — Have inaccurate or incomplete data corrected
• Erasure — Request deletion of your data, subject to legal retention requirements
• Object — Refuse further processing of your data under certain conditions
• Data portability — Obtain your data in a structured, commonly used format

Data Retention

Your personal data will be retained for as long as your account is active. If you request account deletion, your data will be removed within 30 days, except for records required to be kept for legal or regulatory purposes.

Contact Us

If you have concerns about your personal data, you may reach out to the system administrators via the messaging feature in your dashboard or contact the platform's Data Protection Officer through the email provided in the system.

Account Responsibilities

• You must provide truthful and accurate information during registration
• You are responsible for keeping your login credentials secure
• You must not share your account with others or create multiple accounts
• Any activity on your account is your responsibility

Identity Verification

• You must upload a valid government-issued ID and complete your emergency contact details before making any reservation
• Submitting fake, altered, or stolen identification documents is strictly prohibited and may result in permanent account suspension
• The System reserves the right to deny verification at its discretion

Reservations & Payments

• Reservations are subject to landlord approval and room availability
• Payment proof must be uploaded as instructed; fabricated payment records will lead to immediate account suspension
• Cancellation and refund policies are set by individual landlords and may vary by property

Prohibited Conduct

• Harassment, abuse, or threatening messages toward landlords or other users
• Attempting to exploit, hack, or disrupt the System
• Using the platform for any illegal or unauthorized purpose

Account Suspension & Termination

The System reserves the right to suspend or permanently terminate your account if you violate any of these terms. You may also voluntarily request account deletion through the system.

Account & Subscription

• Your landlord account will be created immediately, but listing rooms and accessing the full dashboard requires an active subscription plan
• Subscription payments are verified by the system administrator before activation
• You must not share your account credentials with unauthorized individuals
• One account per landlord/business entity — creating duplicate accounts is not allowed

Property Listing Responsibilities

• All property information, room details, pricing, and photos must be truthful and accurate
• You must not upload misleading images (e.g., photos of a different property) or exaggerate amenities
• You are responsible for keeping your listings updated — including room availability, pricing changes, and house rules
• 360° virtual tours and room galleries, if used, must accurately represent the actual unit

Tenant Interactions & Data Handling

• You may view tenant personal data (name, contact, valid ID) only for legitimate reservation and tenancy purposes
• You must not use tenant personal data for unauthorized purposes, such as marketing, selling, or sharing with third parties
• All communication with tenants should remain professional and respectful
• Discrimination against tenants based on race, religion, gender, age, or disability is strictly prohibited

Reservations & Payment Processing

• You must respond to reservation requests in a timely manner
• Payment verification through the platform (e.g., GCash QR, payment proof uploads) must be honored — do not demand payments through unofficial channels
• Cancellation and refund policies you set must be clearly communicated to tenants on your listing
• False confirmation or denial of reservations to manipulate the system is prohibited

Prohibited Conduct

• Listing properties you do not own or are not authorized to rent out
• Harassment, threats, or any form of abuse toward tenants or other users
• Attempting to bypass subscription requirements or exploit system features
• Uploading malicious files or attempting to compromise system security
• Operating unlicensed or illegal boarding house operations through the platform

Platform Rights

• The platform reserves the right to remove listings that violate these terms without prior notice
• The platform may suspend or terminate landlord accounts found in violation
• Subscription fees paid for a terminated account due to violations are non-refundable
• The platform may update these terms at any time; continued use constitutes acceptance

Liability Limitation

The platform serves as a SaaS tool to help landlords manage their boarding house operations. The platform is not a party to any rental agreement between landlord and tenant. Any disputes arising from tenancy arrangements must be resolved between the landlord and tenant directly, in accordance with applicable Philippine law.

Introduction

This Privacy Policy explains how the System collects, uses, and protects the personal data of landlords in compliance with the Data Privacy Act of 2012 (RA 10173).

Information We Collect

• Full Name — To identify you as a registered landlord
• Email Address — For login, notifications, and account recovery
• Contact Number — For tenant communication and system alerts
• Business / Boarding House Name — Displayed publicly on your property listings
• Password — Stored in encrypted form only
• Subscription & Payment Records — For billing verification and plan management
• Property Data — Addresses, room details, photos, and pricing you enter

How We Use Your Data

• To manage your landlord account and subscription
• To display your property listings to prospective tenants
• To facilitate reservation management and tenant communication
• To send system notifications and important account updates
• To generate reports and analytics for your dashboard

Data Security

• All passwords are hashed and cannot be viewed by administrators
• Access to landlord data is restricted to authorized system administrators
• CSRF and session protections are implemented across the platform

Your Rights

Under RA 10173, you have the right to access, correct, and request deletion of your personal data. Contact the system administrator through the messaging feature for data-related requests.